Frequently Asked Questions
Everything you need to know about our handcrafted luxury essentials.
How does the made-to-order model work?
By producing items only after they are ordered, we eliminate inventory waste and middlemen markups, allowing us to offer premium full-grain leather goods at a fraction of traditional retail prices.
When can I expect my order to arrive?
Since our products are handcrafted in small batches, delivery typically takes 8 to 12 weeks. This timeframe covers the meticulous cutting, sewing, and lasting process required for high-quality footwear.
What is your return and exchange policy?
We offer a 60-day window for returns and exchanges. Items must be in unworn, brand-new condition. We provide free shipping for all domestic exchanges to ensure you find your perfect fit.
What kind of leather do you use?
We exclusively use gold-rated full-grain leathers sourced from prestigious Italian and Argentinian tanneries, ensuring durability, breathability, and a beautiful natural patina over time.
How do I determine my correct size?
Our shoes generally run true to standard US sizes. We recommend checking our detailed size guide on each product page or contacting our support team for a personalized recommendation based on your current footwear.
Do you offer international shipping?
Currently, we ship to all addresses within the United States. We are working on expanding our logistics to bring the Beckett Simonon experience to international customers in the near future.